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FAQ

Welcome to the Alpha Padwork FAQs section of the site. Here we will attempt to answer the main queries one may have with using the site and purchasing Alpha Padwork Products.

If you have a question that is not answered from within FAQs please email info@alphapadwork.com and we will endevour to get back to you within 48 hours. If it proves to be a common question we will include it within FAQs.

Products on the site
Can I get a refund.?

Because of the nature of a downloadable product (virtual + electronic) we do not offer refunds at this time.

We may revise this in the future. Or take it into account on a case by case basis.

I'm Having trouble downloading a video.?

If you are having trouble downloading a video please contact info@alphapadwork.com and we will see about processing your order manually.

How do I download the video I have purchased?

FROM THE SITE
All Purchases are now processed through Vimeo on Demand @ www.vimeo.com/ondemand/alphapadwork/. Purchases on this site can be made directly from the video windows themselves. Look for the ‘Buy’ button on the top right of each of the videos for purchase options. If you need more please let us know by contacting us at info@alphapadwork.com and we will deal with each instance individually.

BY EMAIL

Upon completion of your purchase of the Alpha Padwork videos you will receive an email with a download link to the product you have just purchased. Please check your SPAM folder in case your ISP has marked it as spam by mistake.

Can I view a receipt of my order ?

All information pertaining to your orders will be in your accounts page on www .vimeo.com/ondemand/alphapadwork/.

Can I view any of the content in 1080p?

A variety of aspects and resolutions are available from our Vimeo on Demand player. from SD to full HD 1080p. You can view the content on your mobile device, Android and iOS platforms are supported.

Can I change my password?

If you want to change your password you can go into the accounts section and at the top is a link to allow you to amend your account details.

How can I delete my account?

If you want to delete your account please contact us at info@alphapadwork.com and we will delete your account for you within 48 hours

Do you store my payment details??

We do not store any payment information on this site. All Payment is handled exclusively by Vimeo on Demand Service.